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Common questions, clear answers.
These FAQs cover campaign visibility, approvals, M-Pesa donations, receipts, officials, and payouts.
Contact SupportYes. Approved unlisted campaigns do not appear in public listings, search, or the homepage, but anyone with the direct link can open the campaign and donate.
A campaign should only receive donations after admin approval and when its status is active or approved. Pending, rejected, paused, or closed campaigns should not accept donations.
Review helps ensure the campaign has clear information, a genuine story, a reasonable target, and a traceable owner before it is shared widely.
Officials add governance for group fundraisers. Each official can be invited to the campaign and can be required to approve payout requests.
The donation starts as pending while the M-Pesa STK prompt is completed. Once the callback confirms payment, the contribution becomes paid and a receipt is available.
Yes. Donors may choose to appear anonymously, and they may also hide the amount publicly where enabled.
The primary campaign owner requests payout. Officials approve. Admin then manually processes the payout less commission and records the payment reference.
Yes. Owners can request closure. Campaigns with raised funds should be reviewed before final closure so records remain transparent.
Yes. Paid donations have receipt pages with campaign, donor, amount, date, and payment reference details.
Yes, but public homepage featured sections prioritize campaigns with real uploaded cover photos because they build more trust with donors.