Last updated: 4 Sep 2026
1. Purpose
Tele Pay Fundraiser handles personal, financial, campaign, and communication information required to operate transparent fundraising services. We apply proportionate safeguards throughout the information lifecycle.
2. Data we protect
- Account holder, campaign owner, beneficiary, official, donor, and administrator information.
- Private account KYC records including passport-size photos, National ID or Driving Licence images, document numbers, verification decisions, and review notes.
- Campaign stories, images, verification documents, status notes, and activity records.
- Donation references, payment callbacks, receipts, payout records, and reconciliation information.
- Email, SMS, support messages, notification preferences, and audit logs.
3. Collection and lawful use
Information is collected only where needed to provide platform services, confirm transactions, review campaigns, communicate important updates, prevent misuse, meet operational obligations, or respond to a user request.
4. Access controls
Access is limited according to user role. Campaign owners, invited officials, donors, support staff, and administrators only receive the access needed for their responsibilities. Account KYC images are kept outside normal public file access and are served only after an authenticated owner or administrator access check. Sensitive administrative actions are recorded where audit logging is available.
5. Storage and security
Tele Pay uses safeguards including password hashing, secure sessions, CSRF protection, access checks, HTTPS-ready deployment, controlled uploads, notification logs, and payment callback records. Users must also protect their passwords, devices, email accounts, and invitation links.
6. Data sharing
Information may be shared with payment, email, SMS, hosting, verification, analytics, or support providers only where necessary to deliver the relevant service. Public campaign information is displayed according to campaign visibility and donor privacy settings.
7. Retention and deletion
Records are retained for the period reasonably needed for campaign administration, donor receipts, payout accountability, fraud prevention, dispute handling, legal obligations, and platform security. Deletion or correction requests may require identity verification and may be limited where records must be preserved.
8. User rights
Users may request access, correction, restriction, or support concerning their personal information through the Contact page. Tele Pay may request additional information to verify the person making the request.
9. Data incidents
Suspected unauthorized access, loss, disclosure, or misuse should be reported promptly. Tele Pay will investigate, contain the issue, preserve relevant records, and take appropriate corrective and notification steps.
10. Contact
Questions or requests concerning data protection may be submitted through the platform Contact page using the subject “Data protection.”